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SILDORA- N049_MEETING GUEST'S EXPECTATIONS.docx - Lea...

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Lea Jiebelle G. SildoraBSHM-CM/ HTM123/ N0496. Think of a product, service, or brand to which you are loyal. Why are you loyal to that product,service, or brand? What did the organization do to acquire your loyalty, and what has it done tomaintain it? Based on the reasons for your loyalty, what one piece of advice would you give to futurehospitality managers?
7. How do you define service? What are the components of good and bad service? Which componentsof bad service are due to not getting something that you expected or wanted but don’t get? Gettingsomething that you don’t expect or want?
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Fall
Professor
roces
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Jollibee

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