Discussion week 6- Charter Improvement

Discussion week 6- Charter Improvement - 1 Purpose This...

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1. Purpose This Charter is for the benefit of all parties, to describe the project that will be undertaken over the next 6 months. The primary focus of this project is to create an easier new patient insurance verification process for employees to use to help save time and effort here at Austin Oral Maxillofacial Surgery. 2. Background Austin Oral Surgery consists of a team of uniquely qualified doctors that practice a full scope of oral and maxillofacial surgery with expertise ranging from corrective jaw surgery and sinus lift, to wisdom tooth removal. Dr. Austin specializes in dental implants and bone grafting procedures. Austin Oral Surgery is trained for in office procedures with I.V. sedation. There are several different positions within the clinic. There is a front desk coordinator, to check patients in and make sure they sign any waivers and pay outstanding balance. Chart prep, the one who puts together the chart with the correct papers to be filled out by the doctor for the specific appointment. Insurance coordinator, the one who verifies all insurances. Schedule coordinator, schedules all the appointments via phone and takes calls regarding accounts. Treatment coordinators, verifies insurance was in the patient’s chart and gives the patient a quote for the upcoming treatment. Austin Oral Surgery has a schedule from 7:30am-5pm. Patients can call to make an appointment but the Dr.’s typically requires a referral from another Dr. to been seen by us. We have online, in person, and over the phone access to making appointments to make it convenient for the patient.
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