CathyLemons_MAR 2305-2 _Week1_Assignment - Cathy Lemons MAR 2305-2 Customer Relations and Servicing 2 Week 1 Assignment Instructor Theresa Billiot

CathyLemons_MAR 2305-2 _Week1_Assignment - Cathy Lemons MAR...

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Cathy Lemons MAR 2305-2 Customer Relations and Servicing – 2 Week 1 Assignment Instructor: Theresa Billiot 7/16/16 Customer Service ◦What is customer service in today's business environment? In today’s society customer service is a rule of thumb. It is so important to consider the customer service simply because the environment of customer service has shifted to main stream technology. Company now have 24hr/7days-a week/365 days out of the year round the clock customer service. For their customers, in today’s society customer are the company’s boss because if the customer does not spend the business will fail. ◦As an employee, what are some of the ways in which you can affect your company's culture? There are several ways an employee can affect a company’s culture one ways is by having a certain level of communications skills, also by adapting to other people’s culture because there are a vast percentage of customers that have different morals, values and backgrounds. One well
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