Chap%209%20Mgmt%202500%20kk-1

Chap%209%20Mgmt%202500%20kk-1 - Chapter 9: Improving Job...

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Chapter 9: Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement
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Performance Management: -a continuous cycle of improving job performance with goal setting, feedback, and coaching, and rewards and positive reinforcement Two types of goals: Performance outcome goal- targets a specific end result Learning goal- encourages learning, creativity, and skill development
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MBO: Management By Objectives- a management system that incorporates participation in decision making, goal setting, and objective feedback- George Odiorne and Peter F. Drucker
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Managing the Goal Setting Process: Set goals Promote goal commitment- goal congruency Provide support and feedback
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Guidelines for Writing “SMART” Goals: Specific Measurable Attainable Results oriented Time bound
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Feedback: Objective information about performance Two functions of feedback: Instructional Motivational Are recipients ready, willing and able to
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This note was uploaded on 04/18/2008 for the course BUS 2500 taught by Professor Reck during the Spring '08 term at Western Michigan.

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Chap%209%20Mgmt%202500%20kk-1 - Chapter 9: Improving Job...

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