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Chap%206%20Mgmt%202500%20kk-1 - Chapter 6 Values Attitudes...

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Chapter 6: Values, Attitudes, & Job Satisfaction
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Individual Differences Impact Job Performance & Job Satisfaction Values- enduring personal beliefs instrumental values- alternative behaviors or means by which we achieve desired ends terminal values- desired end states or life goals Attitudes- learned predispositions Abilities- stable physical or mental performance ALL THREE affect Job Performance & Job Satisfaction
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Value Conflicts: Intrapersonal value conflict- when highly ranked instrumental and terminal values pull an individual in different directions Interpersonal value conflict- when combinations of instrumental and terminal values inevitably spark disagreements Individual-Organization value conflict- values espoused or enacted by the organization collide with employee’s personal values Work/family life conflict
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Insight on Work/Family Conflict: Gender inequality begins at home An employer’s family supportive philosophy is more important than specific programs Work flexibility is more important than time flexibility Mentors can help Being your own boss is no panacea
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