Chap%2014%20Mgmt%202500%20kk

Chap%2014%20Mgmt%202500%20kk - Chapter 14: Communication in...

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Chapter 14: Communication in the Internet Age
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Communication: Management is communication Communication- the exchange of information between a sender and a receiver, and the inference (perception) of meaning between individuals The purpose- to affect another’s behavior Noise- anything that interferes with the transmission and understanding of a message
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A Perceptual Process Model of Communication: Sender- Encoding- encoding the thought or idea The message- Selecting the medium- Decoding- Creating meaning- Feedback- Noise- interference
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Barriers to Effective Communication: Process barriers- sender, encoding, message, medium, decoding, receiver, feedback Personal barriers- ability to communicate, the way people interpret, trust, stereotypes & prejudice, egos Physical barriers- time zones, speaker phones Semantic barriers- meaning of words, “I’ll fix you,” “I’ll fix you up,” etc.
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Interpersonal Communication: Communication competence- ability to effectively use communication behaviors in a given context Assertive style- expressive and self- enhancing but does not take advantage of others Aggressive- takes advantage of others Nonassertive- timid and self-denying behavior
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Levels of Understanding: (not in text) As communication is passed through six organizational levels it losses 80% of the
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Chap%2014%20Mgmt%202500%20kk - Chapter 14: Communication in...

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