Chap%2013%20Mgmt%202500%20kk

Chap%2013%20Mgmt%202500%20kk - Chapter 13: Managing...

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Chapter 13: Managing Conflict and Negotiation Conflict- one party perceives its interests are being opposed or set back by another party, may be functional or dysfunctional
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Antecedents of Conflict: Incompatible personalities or values Overlapping or unclear job boundaries Competition for limited resources Interdepartmental/intergroup competition Inadequate communication Interdependent tasks Organizational complexity
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Antecedent of Conflict (continued): Unreasonable or unclear policies, standards, or rules Unreasonable deadlines or extreme time pressure Collective decision making Decision making by consensus Unmet expectations Unresolved or suppressed conflicts
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Desired Conflict Outcomes: Agreement- strive for equitable and fair agreements that last Stronger relationships- build bridges of goodwill and trust for the future Learning- greater self-awareness and creative problem solving
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Types of Conflict: Personality conflict- personal dislike or disagreement (workplace incivility) Intergroup conflict and the problem of groupthink Cross cultural conflict
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Tips From Dr. Allan Filley: (not in text) Styles of conflict on the X, Y Axes: 9,1 win-lose- tough battler
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This note was uploaded on 04/18/2008 for the course BUS 2500 taught by Professor Reck during the Spring '08 term at Western Michigan.

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Chap%2013%20Mgmt%202500%20kk - Chapter 13: Managing...

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