MGMT_3330_Insley_Text_Chap_11b_Revised_2008

MGMT_3330_Insley_Text_Chap_11b_Revised_2008 - Communicating...

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Communicating in Business – MGMT 3330 Lecture notes for chapter 9. Professor Mike Sexton Department of Management – COBA The University of North Texas Office: 213b E-mail: Sexton@unt.edu 1 Listening Chapter 11 2 Are these two terms synonymous? No! So, what’s the difference? 3 Hearing and Listening • Hearing is the physical reception of sound. Purely a biological function. •L i s ten ing occurs when we process the sounds. 4 The Importance of Having Good Listening Skills • U.S. business people often rank listening as the most valued communication skill. • Why? 5 Profile of U.S. Executives Listening Reading Writing Speaking 45% 30% 16% 9% 6 Most of Us Could Be Better Listeners The bad news is that most people are
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Communicating in Business – MGMT 3330 Lecture notes for chapter 9. Professor Mike Sexton Department of Management – COBA The University of North Texas Office: 213b E-mail: Sexton@unt.edu 2 7 Most of Us Could Be Better Listeners We remember only about 50% of what is said during a 10-minute conversation and forget about 50% of that within 48 hours. 8 Organizations, Listening, and You • Is polyphasic activity good? • We have: – E-mail, voice mail, IM, pagers, cell phones, desk phones, PDA’s, PC’s, GPS, and etc. • The bottom line is that you may be more productive, but you have not truly listened to anyone. 9 Organizations, Listening, and You • Employee morale goes up. – If you don’t, they will walk on you. • Fewer misunderstandings. – With the boss and peers. – Your career looks bright. • More likely to successfully complete tasks. – This gets you noticed. 10 Organizations, Listening, and You • Better relationships with customers, suppliers, and investors. – Self explanatory. • Better hiring decisions. – To ensure good fit with the organization. • Better Inter-cultural relations. – Reputation is on the line. 11 Organizations, Listening, and You • Now let’s look at a model that will serve you well into the future. 12 Listening Model 1. Receiving 2. Focusing 3. Interpreting 4. Accepting 5. Storing © 2006. Model created by S.M. Sexton Repeat the process.
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Communicating in Business – MGMT 3330 Lecture notes for chapter 9. Professor Mike Sexton
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MGMT_3330_Insley_Text_Chap_11b_Revised_2008 - Communicating...

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