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Unformatted text preview: MGMT 3330 – Communicating in Business Lecture notes for chapter 4. Professor Mike Sexton Department of Management – COBA The University of North Texas Office: 213b E-mail: [email protected] 1 © 2006 Intercultural Communication Chapter 4 2 © 2006 Global Intercultural Communication • The rate at which global business is occurring is growing. • Why? • Possibly because : • The privatization of companies formerly owned by governments • Falling borders • Growing sophistication of information technology 3 © 2006 Ethical Considerations • A few techniques that support ethical intercultural business communication : • Be honest with your communication partners. • Don’t ignore intercultural business partners’ communication media preferences. • Don’t purposely use vague words, jargon, and other terms as a means of manipulating inter- cultural communication partners. • Don’t “doctor” financial records, resulting in misleading intercultural business partners and potential investors. 4 © 2006 Perspectives on Multinational Management • Parent firm view of top managers : • Regiocentric : parent company nationals and regional nationals for mid-level. • Polycentric : parent company nationals and host country nationals for mid-level. • Ethnocentric : parent company nationals to top and middle management. • Global : any nationality based on qualifications. 5 © 2006 Domestic Intercultural Communication There are also communication challenges in the U.S. business place that are directly related to the intercultural differences that exist among domestic employees, customers, and other stakeholders. 6 © 2006 Domestic Intercultural Communication • Domestic intercultural communication challenges will grow. • For Example : • By 2020, minorities will account for 50% of the U.S. population. • By 2020, one half of all new U.S. workers will be immigrants. MGMT 3330 – Communicating in Business Lecture notes for chapter 4. Professor Mike Sexton Department of Management – COBA The University of North Texas Office: 213b E-mail: [email protected] 2 7 © 2006 Cultural Context The pattern of physical cues, environ- mental stimuli, and implicit understanding that conveys meaning between members of the same culture. 8 © 2006 Cultural Context • Low-Context : • Individual’s goals are most important. • Competition emphasized. • Explicit communication--meaning derived primarily from spoken & written word. • Little emphasis on personal relationship. • Directness is valued; face-saving is seldom considered. Cont.> 9 © 2006 Cultural Context • High-Context : • Group’s goals are most important. • Cooperation emphasized....
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This note was uploaded on 04/22/2008 for the course MGMT 3330 taught by Professor Insley during the Spring '08 term at North Texas.
- Spring '08