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Unformatted text preview: MGMT 3330 Communicating in Business Lecture notes for chapter 8. Prof. Mike Sexton Department of Management College of Business Administration UNT Office: 213b E-mail: [email protected] 1 E-Writing 2006 Chapter 8 Electronic Writing Electronic writing means e-mail , instant messaging , and web content . Traditional writing is slow and deliberate. 2006 2 E-mail is much faster, but deserves more time due to the way business people read. Doing this well will help your career! The Rules Still Apply You must use: Modern Business style and tone Logical organization 2006 3 Grammar Reflects on your ability to quickly organize and express ideas Helps to build reader goodwill E-Mail Clients MS Exchange (Windows XP) MS Outlook (no support) Lotus Notes Netscape 2006 4 Netscape Qualcomms Eudora Novel Groupwise Opera Bloomba Survey Says. Employees report the following : 80% say e-mail has replaced the USPS 72.5% say e-mail has replaced faxes 45% say e mail has replaced the telephone 2006 5 45% say e-mail has replaced the telephone Survey used by permission of Vault.com. Non-Work Related E-Mail Employees use company e-mail for : 76% say they send jokes 75% say they make social plans 53% send greeting cards 2006 6 53% send greeting cards 42% say they gossip Survey used by permission of AmericanGreetings.com. MGMT 3330 Communicating in Business Lecture notes for chapter 8. Prof. Mike Sexton Department of Management College of Business Administration UNT Office: 213b E-mail: [email protected] 2 When To Use E-Mail Routine, daily business messages: Staff meetings Changes in policy Death notices 2006 7 You have the need for speed and mass distribution (Pdf, Winzip and DWF). Communicating across time zones or continents. Dont Use E-mail If immediate response is required. You need verbal cues (nonverbal). The message has discussion points . 2006 8 The message needs an extended response. Your comments need to be private . Manage The Madness On Average, American workers : Send or receive 50 e-mails a day Make 48 telephone calls Receive 21 voice mails 2006 9 Receive 21 voice mails Take 6 cell phone calls Survey used by permission of Pitney Bowes, Inc. Manage The Madness LIFO inventory Read Later folder Non-urgent all at one time 2006 10 Archive Manage The Madness Other personal accounts (Yahoo, Hotmail) Delete spam and chain letters Use filters by domain, address, family 2006 11 Auto reply function Away message Messages read at 10 am, 2 PM, and 4 PM....
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- Spring '08
- Instant messaging, Prof. Mike Sexton, Mike Sexton Department, Business Lecture notes, Department of Management College of Business Administration