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Question Bank: MMS I SEM II1.What is customer satisfaction & why it is so important for anybusiness?
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2.What are the determinants of customer delivered value?
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3.What are the Positive Expectations of Customers from a firm?
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-You will be professional-Your products & services are reliable-You are trustworthy-Business is valuable to you-Expect you to be cheerful-Your prices fair-You stand behind your products/services

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