The Warhead Cable Test Dilemma
Case study prepared by Jeanne McNett
It was Monday morning at Bryson Corporation’s cable division assembly plant. Stanton Wong, the quality supervisor, had
been worrying all weekend about a directive he had received from his boss before leaving work on Friday. Harry Jackson,
the plant manager and a vice president of operations, had told Stanton unambiguously to disregard defects in a batch of
laminated cable they had produced for a major customer, a military contractor. Now, Stanton was wondering what if
anything he should say or do.
Bryson Corporation was a large conglomerate headed by an aggressive CEO who had established a track record of buying
and turning around low-performing manufacturing firms. Harry Jackson had been sent to the cable plat shortly after it had
been acquired, and he was making headway rescuing what had been a marginal operation. The word in the plant was that
corporate was pleased with his progress.
Harry ran the plant like a dictator, with nearly absolute control, and made sure everyone inside and outside the
organization knew it. Harry would intimidate his direct reports, yelling at them and insulting them at the least provocation.
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- Fall '13
- Missile, Stanton, stanton wong
