Chapter 11 Org Comm Book Notes

Chapter 11 Org Comm Book Notes - Chapter 11 Org Comm Book...

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Chapter 11 Org Comm Book Notes Bounded rationality- decision making couldn’t be perfectly rational because of cognitive and situational limits on rationality. Rationality was still the norm, it was merely limited. Bounded emotionality- scholars asked us to begin looking at emotional life as a central focus of organizational research and to consider the ways in which paying attention to emotion might lead to new ways of understanding in the workplace Communication between employee and client involves some degree of emotional or affective content Emotional labor- refers to jobs in which workers are expected to display certain feelings in order to satisfy organizational role expectations Surface acting versus deep-acting Emotional labor is seen as way to increase the success and profits of the organization ‘genuine emotion’ involves people who are not in front-line service jobs, instead holding professional positions in industries such as health care, education, or
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Chapter 11 Org Comm Book Notes - Chapter 11 Org Comm Book...

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