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Unformatted text preview: Chapter 14 Organization Change Forces for Change Nature of the workforce Technology Economic shocks Changing competition Social trends dont remain static Changing world politics Change Agents-people who act as catalysts and assume the responsibility for managing change activities-anyone can be one Lewins Three-Step Model (UMR) Unfreezing-change efforts to overcome the pressures of both individual resistance and group conformity Moving-efforts to get employees involved in the change process Refreezing-stabilizing a change intervention by balancing driving and restraining forces Driving forces-forces that direct behavior away from the status quo Restraining forces-forces that hinder movement away from the status quo Kotters Eight-Step Plan for Implementing Change-4 stepts unfreezing, 3 steps moving, and 1 step refreezing Action Research-a change process based on the systematic collection of data and then...
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This note was uploaded on 04/23/2008 for the course MOS 180 taught by Professor Dr.nat during the Winter '08 term at UWO.
- Winter '08