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MOS180.Chapter 9 Notes

MOS180.Chapter 9 Notes - Chapter 9 Notes Conflict and...

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Chapter 9 Notes Conflict and Negotiation Conflict - a process that begins when one party perceives that another party has  negatively affected, or is about to negatively affect, something that the first party cares  about Functional Conflict - conflict that supports the goals of the group and improves it  performance Dysfunctional Conflict - conflict that hinders group performance Cognitive Conflict - conflict that is task-oriented and related to differences in  perspectives and judgments Affective Conflict - conflict that is emotional and aimed at a person rather than an issue Sources of Conflict Communication Structure -size, specialization, and composition -the greater the ambiguity  -rewards systems -leadership style -diversity of goals -if one group is dependant on another Conflict Management Strategies Forcing Problem solving Avoidance Yielding Compromising What Can Individuals Do To Manage Conflict Problem Solving Developing super ordinate goals Smoothing
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MOS180.Chapter 9 Notes - Chapter 9 Notes Conflict and...

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