discussion5changeagentNU560.docx - Discussion 5- Change...

Discussion 5- Change Agent
According to Porter O’Grady and Malloch (2015), “In the twentieth century the focus of
work was on performing the right processes. In the twenty-first-century the focus is on
obtaining the right outcomes”. The purpose of using evidence to guide practice is to promote
positive outcomes.
 How do you see yourself as a change agent guiding others to move from a process
focus to an outcomes focus? Discuss this in relationship to your area of
concentration - practice and/or education.

o I was a Medical Assistant for 7 years prior to going back to school and worked
closely with my manager. We (as a clinic) implemented a huge change from
paper charts to EMR. The change didn’t just happen in a day, It definitely took
weeks to months to finalize it. I felt like in these types of situations, I handle
well and present with a calm demeanor when the change is happening. I
helped the providers figure out specific things in the EMR system and was the
go-to person if anyone needed help. We strived to have those who were
flustered with the system focus on the changes for the long run instead of the
stressful work that was going on during that time. It is very important to