restaurantsoftware

restaurantsoftware - Restaurant Management Software Colin...

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Unformatted text preview: Restaurant Management Software Colin Beverstock Peter Straube April 16, 2008 Technology: Computerized Advantages in Restaurants • Ease of information access • Increased organization • Up-to-date technology • Formulation of reports for upper management • Creates less chance of lost information • Cost control (purchasing) • Scheduling • Inventory control • Payroll • Communication • Hiring • Budgeting • CRM (Customer Relationship Mgmt.) • Online orders • Computerized bar • Accounts payable/receivable • Energy mgmt. • Banquet/event design • Employee training • Menu-design • Tracking costs • Business card design • Nutritional analysis Who can use this technology? • Chefs • Employees • Managers MenuPro : Creator: SoftCafe-menu design Half database/ Half desktop publisher Uses: • Printing menus- for changes in food/season • Catered menus • Table tents • Fully customizable o Price o Pictures o Text o Heading design o Boarders o Colors Advantages: • Efficient • Reliable • Creative • Over 100 pre-set menu styles • Culinary spell-check Disadvantages: • Training time • Only one of many programs Maitre d’ Online : • Maximizing revenue based on in-house real estate (tables) • Creation of profiles in order to cater to individual guest needs • Gather information on each guest including: o Age o Sex o Location o Dining-out frequency o Amount spent o Reservation history o Unique request o Guest manners-good/bad o Phone Number o Birthday o Favorite dishes • Restaurants are using services that cater to guests profiles • The increase in guest profiling means more direct catering to each individuals needs Customer Relationship Management (CRM): • Building relationships in order to create loyalty • Frequent flyer/ diner/ stay points • Computer tracked • Weakness- other establishments creating better frequent rewards Computer Applications: P.O.S Systems • Drinks, food • How often a guests visits • Check average • Credit card # • Gratuity • When a guests visits-time-L, B, D • Servers name • Party size • P.M.S-guest history file Reservation Software • Stand-alone systems • Online systems Credit Card Processing • Card # • Name • Address • Business • Phone • Spending patterns • Credit history • Type of card • Corporate/ personal • Gender • Local or out-of-towner Example: Aloha systems offer a personalized system for profiling Reservation Software/ Dining Room Software: Reservation Software Opentable.com-(online)- • Provides you with automated reservations • Improves service w/ powerful guest database • Offers 24/7 reservations • When a guest reserves, they earn points • Points can earn guest’s free dinners at opentable preferred restaurants • Ability to send invitations for dinner Costs: $200/month, Installation- $1,999, $1/cover RSViP- • Take reservations in multiple locations in a restaurant at the same time....
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This note was uploaded on 04/22/2008 for the course HOSP 101 taught by Professor Straube during the Spring '08 term at Champlain.

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restaurantsoftware - Restaurant Management Software Colin...

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