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Unformatted text preview: MEMO TO: DENISE HAUGHIAN FROM: ANDREA BROWER SUBJECT: EFFECTIVE COMMUNICATION DATE: 8/27/2008 Dear Denise Haughian, I am writing you today to inform you of positive and negative forms of communication I have come in contact with in my working life. I will use terminology from chapters 1-6 to clearly state my thoughts. First, I will tell you about a very positive experience I had while working with a clothing company. Next I will inform you of poor communication at a pizza place I worked at this year. Positive Communication While working at Maurices clothing store, I encountered many effective ways of communicating including both verbal and non-verbal. Being a very small store, there were always only 2-3 people working at any given time. I worked there from June of 2004-May of 2005. In the following paragraphs I will give detailed examples. Minimal Distractions Verbally, all team members were given a face-to-face instruction in the store every day. At the beginning of a shift, another associate will fill the person in. It could be about the customers that are in the store at that moment, our total sales for the day, or promotions we have going on. Taking the person to the side and giving them your full attention creates a lot less distraction, and allows the listener to know of the importance of each topic covered.of the importance of each topic covered....
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- Spring '08