Chapter 8 Study Guide

Chapter 8 Study Guide - c. Know what empathetic...

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COMM 103 Fall 2007 Study Guide for Chapter 8 Understand the following concepts and terms well enough to be able to answer true/false, multiple choice, and matching questions about them. Exam questions may ask you identify terms and apply them to hypothetical situations. Good luck! 1. Know the definition of a communication skill is and the characteristics of communication skills(repeatable, goal-oriented, sequence enacted in a given context) a. Understand the abstractness of skills(behavior range from specific (gestures, eye contact) to general skills(entire performance)) 2. Know the types of interpersonal skills, including: a. Understand topic development(managing the subject, using topic shifts and questions) and time management(balancing time for each speaker) b. Understand the differences between assertiveness(expressing self without violating others opinions), aggressiveness(expressing without caring for other’s views), and passive communication(avoiding expression)
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Unformatted text preview: c. Know what empathetic assertion(most competent form of assertive comm) and topic initiation is d. Know avoidance(low in assertiveness, low in collaboration), distributive (high in assert and low in collab), and integrative(high and high) skills e. Know the types of interruptions discussed in the chapter(talkover- talking during someone else’s turn. Deep interruptions- take over in middle of sentence. Better one) f. Know the dimensions of expressiveness( most competent=Wide, Lax, Full voice) 3. Understand the challenges to managing interpersonal skills (pay special attention to adaptability, consistency, and moderation) 4. Understand what face needs are and why they are important to consider in interpersonal competence(facial expression to show your feelings) a. Face needs for others(facial expression to show you are listening and care) b. Face needs for self(show to others while they are talking)...
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This note was uploaded on 04/24/2008 for the course COMM 103 taught by Professor Klindeman during the Fall '07 term at San Diego State.

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Chapter 8 Study Guide - c. Know what empathetic...

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