Unformatted text preview: prospective employees. With the increasing usage of various forms of electronic communication, personnel must be able to convey a personalized “feel” to the prospective employee. The use of the Internet has made it much easier for HR personnel to come into contact with people all over the world. With this comes a problem: internet and e-mail communication tends to feel impersonal. Training HR staff how to effectively deal with employees in the friendliest and most helpful manner possible will do wonders for the organization in terms of morale as well as attracting the best job candidates. Effective and friendly customer service and customer relationship management, to both internal and external customers, will cause a Human Resources department to be viewed as a strategic partner to management and staff....
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- Spring '08
- Human Resource Management, human resources department, Professor Cowan Human, Chris Brock MGMT