HR Customer Service

HR Customer Service - prospective employees With the...

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Why Must Human Resource Departments Practice Excellent Customer Service? Chris Brock MGMT 4105-02 Professor Cowan Human resource departments are a vital part of any organization. The main purpose of HR is to help people. The people within an organization are the foundation of that organization, and to manage them there is a need for customer service-oriented human resource management. Human resource directors must keep a strong customer service focus in order to most effectively and efficiently serve the greater good of a company. Without excellent customer service, great methods for attracting, managing, and keeping employees could become “dragged down” by mediocre customer service. The friendliest and most engaging companies tend to attract the best employees. Great customer service generally comes in the form of letters, phone calls, and e-mail interaction. One of the most important functions that an H.R. department performs is the attraction of
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Unformatted text preview: prospective employees. With the increasing usage of various forms of electronic communication, personnel must be able to convey a personalized “feel” to the prospective employee. The use of the Internet has made it much easier for HR personnel to come into contact with people all over the world. With this comes a problem: internet and e-mail communication tends to feel impersonal. Training HR staff how to effectively deal with employees in the friendliest and most helpful manner possible will do wonders for the organization in terms of morale as well as attracting the best job candidates. Effective and friendly customer service and customer relationship management, to both internal and external customers, will cause a Human Resources department to be viewed as a strategic partner to management and staff....
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