Max Lionel Realty - Max Lionel Realty Max Lionel Realty(MLR in order to build customer goodwill and satisfy its legal and ethical obligations has

Max Lionel Realty - Max Lionel Realty Max Lionel Realty(MLR...

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Max Lionel Realty Max Lionel Realty (MLR), in order to build customer goodwill and satisfy its legal and ethical obligations, has decided to implement a program to: inform agents of legal and ethical obligations (particularly with respect to WHS and anti-discrimination legislation) and any standards or codes of conduct followed by the organisation promote high standards in professional conduct (see Real Estate Institute of Victoria (REIV) Code of Conduct and relevant legislation) inform clients, tenants and potential tenants of MLR’s commitments achieve employee and client buy-in for initiative. You are an external consultant (from Ace Consultants) contracted to project manage activities to achieve the objectives above. Quality standards for deliverables: clearly communicate legal obligations and REIV obligations contain as content or support company strategic directions no grammar or spelling errors professional but friendly language fair and flexible delivery for intended audience meet audience requirements and sensitive to information needs, cultural diversity. Previous needs analysis for the project has uncovered characteristics and requirements of Residential and Commercial Agents and Clients: Agents Clients Tenants ● under stress; time poor highly trained and competent in selling and managing real estate unaware of legal, ethical requirement. just want to please clients even if aware, have no idea how to apply to daily client practice cynical: e.g. ‘why do I have to pay attention to MLR’s internal business? I just want them to manage my property.’ ● time poor not sure of MLR obligations and commitment to best- of-breed client service and ethical practice, REIV code of conduct sometimes feel discriminated against on basis of: ○ lifestyle ○ family status ○ cultural background ○ income, etc.
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unclear on overall strategic aims of MLR ● culturally diverse. feel it’s the agent’s obligation to fill rental/lease properties according to client wishes: e.g. ‘I choose who lives in/leases my property’ ● culturally diverse. residential agents have been rude or insensitive on occasion: e.g. ‘you wouldn’t treat your rich clients or investment partners this way’ do not feel they are adequately consulted residential/commercia l agents/clients have let themselves in without consultation inspections are sometimes unannounced. Project conditions are as follows: Six to eight team members (two to four candidates plus four virtual team members) who must be utilised and budgeted for. Operations General Manager (the assessor) will determine composition of project team. The structure of the work should include roles for project sponsor, technical experts, quality assurance of deliverables, project manager (yourself initially and, after provisional approval, as negotiated with your team), and roles and responsibilities for each team member to achieve the deliverables according to standards, etc.
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