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Unformatted text preview: purpose of the control process and what are the 5 steps of the control process (make sure to understand that the steps MUST be in order as they would not make sense in any other way)- Review the Decision Making Process and understand the 5 steps (in order) of how a manager would make a decision.- Why is leadership such an important role?- know what is meant by employee empowerment? Chapter 7- Know the difference between a centralized and decentralized organization- What is meant by the Chain of command- What is meant by the term span of control and the 5 factors that determine the optimal(best or maximum satisfaction)span of control- What are the strengths of group decision making?...
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- Fall '07