Interpersonal Communication_Web

Interpersonal Communication_Web - Interpersonal...

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Unformatted text preview: Interpersonal Communication Why is Communication Important? Almost everything a manager does involves communication. Communication is deeply integrated into all 4 main functions of management : Planning Organizing __________ Controlling Communication: Critical situations Ex: Safety Issues Directions Understanding The Communication Channels Oral channels Nonverbal channels Writing Channels Electronic Channels Speech Touch Letters E-Mail Meeting Facial Expression Memos Voice Mail Phone Call Tone of Voice Reports Fax Informal Discussion Body Stance Manuals Video Communication Process The process model : Sender Message Channel Message Receiver Feedback Communication Process Encoding Senders function- idea transformed into __________ Decoding Receivers function perceiving and interpreting the message Noise Any interference Feedback Primary tool to determine how the message was understood Communication Process The process model: Sender Encode Message Channel Message Receiver Decode Feedback Effective & Efficient Communication Effective Communication The sender transmits ideas and feelings completely and accurately , and the receiver interprets the message exactly as the sender intended. Encoded = ________ Efficient Communication The communication process uses less time and fewer resources. What is more important, efficient or effective communication, and why? Barriers to Communication Frame of reference Semantics Value Judgments Selective Listening Filtering Distrust...
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This note was uploaded on 04/22/2008 for the course HRAD 3783 taught by Professor Slevitch during the Spring '08 term at Oklahoma State.

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Interpersonal Communication_Web - Interpersonal...

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