Huber ch3&4 - Information Systems Creating Business Value by Mark Huber Craig Piercy and Patrick McKeown Chapter 3 Doing Knowledge Work to

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Information Systems: Creating Business Value by Mark Huber, Craig Piercy, and Patrick McKeown Chapter 3: Doing Knowledge Work to Create Business Value
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Knowledge Work Activities Discovery Transformation Analysis Synthesis Communication
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Discovery Discovery is the finding of data, information, and knowledge relevant to a task, problem, issue, opportunity, and so on . Search engines are a important part of the discovery process. Intranets contains data about the company that can be searched by employees to find “best practices.”
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Transformation Transformation is a knowledge work activity to involves organizing the results of discovery activities . Often this involves transforming data using databases into information that can be used to create business value . Database management systems (DBMS) software are important to the transformation process.
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Analysis Analysis is the knowledge work activity involves thoughtful investigation and examination of the available data, information, and knowledge. Spreadsheet software is widely used for the analysis process .
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Synthesis Synthesis is the discovery of trends or patterns and may explain courses of action to favorably influence the future . Often wholes from parts is one way of synthesizing data into useful information and knowledge. An accurate and complete synthesis of the results of an analysis is essential to solving the right problem and making sound decisions .
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Communication Communication is the sharing of analyses, ideas and solutions with others . Some communication technologies like e-mail and instant messaging focus on physically sharing a message. Other communication technologies help in scheduling meetings. Presentation and document creation software are important communication tools .
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Example of Knowledge Work Activities Activity Example Discovery Find weekly sales data for out company and for competitors Transformation Compare sales data for one week to similar data for previous months Analysis Identify any trends in data and compare to competitor and industry Synthesis Suggest ways to capitalize on company strengths and overcome weaknesses Communication Present findings and suggestions to management.
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Level A decision is a choice about actions to take (or not take) in a given decision. A structured decision is one that can be programmed ; it is routine or repetitive. A semistructured decision is one that involves some uncertainty or doubt about the outcome of it. An unstructured decision is one that involves a significant amount of uncertainty about the outcome associated with a choice . Information systems are important because they help reduce
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This note was uploaded on 04/23/2008 for the course DSS 1011 taught by Professor Mendoza during the Spring '08 term at Saint Joseph's University.

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Huber ch3&4 - Information Systems Creating Business Value by Mark Huber Craig Piercy and Patrick McKeown Chapter 3 Doing Knowledge Work to

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