Chapter 8 - Communication

Chapter 8 - Communication - Chapter 8 Communication...

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    Chapter 8    Communication
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    Communication Communication –  the evoking of a shared or common meaning in  another person Interpersonal Communication –  communication between two or more  people in an organization Communicator –  the person originating the message Receiver –  the person receiving a message Perceptual Screen –  a window through which we interact with people  that influences the quality, accuracy, and clarity of the communication
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    Communication Message –  the thoughts and feelings that the  communicator is attempting to elicit in the receiver Feedback Loop –  the pathway that completes two- way communication Language –  the words, their pronunciation, and the  methods of combining them used and understood  by a group of people
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    Communication Data –  uninterpreted and unanalyzed facts Information – and have meaning to some user Richness –  the ability (or capacity) of a medium or channel  to elicit or evoke meaning in the receiver
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    Basic Interpersonal Communication  Model Event X Message Context Affect Perceptual screens / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Perceptual screens Influence message quality, accuracy, clarity. May include age, gender, values, beliefs, culture, experiences, needs – also known as “barriers to communication” Receiver Communicator
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    Receiver Receiver Decode Decode message message Encode Encode feedback feedback Form Form feedback feedback Sender Sender Form Form message message Encode Encode message message Decode Decode feedback feedback Transmit Message Transmit Feedback Noise Communication Process Model Receive Receive encoded encoded message message Receive Receive feedback feedback
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    Barriers to Communication Communication Barriers –  factors that block or  significantly distort successful communication.   Some examples include: Physical separation Status differences Gender differences Cultural diversity Language
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    Communication Exercise  Get into groups of 4 or 5 and elect someone to be the  recorder.    Write everyone’s name (those who are in your group, of  course!) down on your team sheet  Decide on a team name  Put together instructions as per the requirements we  decide collaboratively on…
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    Communication Media:  Medium Information Richness Data Capacity Face-to-face
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Chapter 8 - Communication - Chapter 8 Communication...

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