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hw chapter 3 - Chapter 3-8,9,11,14,15 8 Complaint Cold Food...

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Chapter 3--8,9,11,14,15 8 Complaint # of Complaints Cold Food 105 Salad Not Fresh 94 Lack of Cleanliness 25 Flimsy Utensils 20 Poor Service 15 Food Tastes Bad 10 Food Greasy 9 Lack of Courtesy 5 9 Balance ?'s 377 Other 341 Credit Card Payment ?'s 245 Transfer Call to Other Dept. 145 Payment Receipt ?'s 57 Finance Charges ?'s 30 I would try to break the calls down into different categories that could be easily defined. I would try to break the calls down into different categories Cold Food Lack of Cleanliness Poor Service Food Greasy 0 50 100 150 # of Complaints # of Complaints 300 350 400
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that could be easily defined. 11 Category # of Complaints % of Complaints $$ Loss Loose Threads 14 28 $294.00 Incorrect Hemming 8 16 $216.00 Material Flaws 2 4 $120.00 Stitching Flaws 6 12 $126.00 Pattern Alignment Errors 4 8 $240.00 Color Mismatch 2 4 $180.00 Trim Errors 6 12 $144.00 Button Problems 3 6 $36.00 Miscellaneous 5 10 $60.00 50 100 Balance ?'s Other Credit Card Payment ?'s Transfer Call to Other Dept. Payment Receipt ?'s Finance Charges ?'s 0 50 100 150 200 250 300 Column C 5 10 15 # of Complaints # of Complaints Loose Threads Material Flaws
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