IS371 - StudyGuide

IS371 - StudyGuide - 1 What Is Management Management is the...

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Unformatted text preview: 1 What Is Management? Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources. Managed Resources are: Money People Information Physical Resources (Land, Buildings, Equipment) Time 2 Management Functions Planning What goals the organization wants to achieve in the future and what must be done to achieve those goals Organizing Follows planning and reflects how the organization tries to accomplish the plan. Involves the assignment of tasks, grouping of tasks into departments, and allocation of resources. 3 Management Functions Leading The use of influence to motivate employees to achieve the organization's goals. Creating a shared culture and values, communicating goals to employees throughout the organization, and infusing employees to perform at a high level. Controlling Monitoring employees' activities, determining if the organization is on target toward its goals, and making corrections as necessary. 4 General Management Skills Conceptual Skill—the ability to see the organization as a whole and the relationship between its parts. Human Skill—The ability to work with and through people. Technical Skill—Mastery of specific functions and specialized knowledge. Decision Making Decision: a choice made from two or more alternatives. Part of all four managerial functions above 5 Data/Information/Knowledge Data versus Information versus Knowledge Data is atomic bits of information Ex: a single row or even attribute in a database table Information is Data organized in a specific context for a purpose Ex: Mailing and Office Address for all Customers Ex: Percent of all Customers in Central Region Knowledge is groups of information related to each other for predictive use Ex: Percent of Sales Growth from each Region 6 Organizational Use of IT Information systems automate processes and also generate data about the processes they automate Ex: Order Call processing – allows order to be captured quicker but also allows for customer information to be analyzed quicker along with call volume, ordering trends. Generates Efficiency and Effectiveness in Business Processes • Efficiency is higher unit output with same input • Effectiveness is higher quality output with same inputs 7 IT Organizational Structure Line Functions – support specific operations of business Example: Marketing, Operations – specific lines of business Staff Functions – support general operations Example: Accounting, Finance IT has both line and staff functions Supports specific business operations but also has broad support for entire organization 8 IT Management Challenges and Issues Higher strategic importance of IT creates greater challenge to create business value – Return on Investment IT Managers must obtain both technology and business management skills 9...
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IS371 - StudyGuide - 1 What Is Management Management is the...

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