ch01_metters

ch01_metters - Services in the Economy Chapter 1 Why Study...

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Services in the Economy Chapter 1
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Chapter 1 – Services in the Economy Successful Service Operations Manage 2 Why Study Service Operations Service firms are a large percentage of the economies of industrialized nations 80% of the US economy (employment and GDP) Gain a competitive edge. There is little focus on services in the academic world Not all management tools that are appropriate for manufacturing are transferable into a service environment
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Chapter 1 – Services in the Economy Successful Service Operations Manage 3 Chapter 1 - Services in the Economy Historical US Employment by Economic Sector
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Chapter 1 – Services in the Economy Successful Service Operations Manage 4 What is Operations? The transformation process that turns inputs into outputs, that is, the act of combining people, raw materials, technology, etc. into useable services and products Who is in the operations function? The people who actually make a product or perform a service Typically operations has the largest number of employees of any functional area
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Chapter 1 – Services in the Economy
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This note was uploaded on 04/24/2008 for the course SYST 3030 taught by Professor Macaluso,g during the Spring '08 term at Colorado.

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ch01_metters - Services in the Economy Chapter 1 Why Study...

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