ch08_metters

ch08_metters - Offshoring and Outsourcing Chapter 8...

Info iconThis preview shows pages 1–8. Sign up to view the full content.

View Full Document Right Arrow Icon
Offshoring and Outsourcing Chapter 8
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 8 – Offshoring and Outsourcing Successful Service Operations Manage 2 “Is Your Job Next?” Business Week, Feb 3, 2003, pp. 50-60 3,400,000 white collar jobs with $151B in annual wages will leave U.S. for low wage countries by 2015 (Forrester Research)
Background image of page 2
Chapter 8 – Offshoring and Outsourcing Successful Service Operations Manage 3 International De-coupling / Offshoring The hype: V.C. firm partner: “In a couple of years, 90% of all start-ups will have some connection to India or China.” Gartner Group: Off-shore BPO will have 80% CAGR through 2009 Forrester Research: 3,400,000 white collar jobs worth $151B/year will be off-shored from the U.S. by 2015
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 8 – Offshoring and Outsourcing Successful Service Operations Manage 4 Offshoring History Timeline/growth 1994 Caribbean 1-10K wkrs Ireland 2-3K wkrs Asia 10-20K wkrs Materials sent by air, turn time in weeks 1996 – 1 st GE call center in India 1998/9 Y2K crisis Telecom Technology 1966: 138 simultaneous x- Atlantic conversations possible 1988 Trans-oceanic Fiberoptic cable Early 90’s: world-wide satellite Late 90’s: multi-plexing; optical switching
Background image of page 4
Chapter 8 – Offshoring and Outsourcing Successful Service Operations Manage 5 Offshoring vs. Outsourcing Offshoring Moving work to a different country The entity in the different country can be owned by the same firm or outsourced Outsourcing Moving work done within a firm to a different firm The different firm can be on- or off-shore
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Chapter 8 – Offshoring and Outsourcing Successful Service Operations Manage 6 Activity Characteristics to Consider for Outsourcing
Background image of page 6
Chapter 8 – Offshoring and Outsourcing Successful Service Operations Manage 7 Outsourcing: Benefits Lower cost Higher quality Access to latest ideas Access to technology
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 8
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 04/24/2008 for the course SYST 3030 taught by Professor Macaluso,g during the Spring '08 term at Colorado.

Page1 / 28

ch08_metters - Offshoring and Outsourcing Chapter 8...

This preview shows document pages 1 - 8. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online