SYSTEM MANAGEMENT AND SUPPORT - Implications of Levels of...

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Implications of Levels of Management Each of the three management levels holds differing implications for developing computer-based information systems. Some of the information requirements for managers are clear-cut, while others are fuzzy and overlap. Operations managers need internal information that is of a repetitive, low-level nature. They are highly dependent on information that captures current performance, and are large users of on- line, real-time information. The need of operations managers for past performance information and periodic information is only moderate. They have little use for external information that allows future projection or creation of "what-if" scenarios. Information systems designed for operations managers are valuable if they can provide information to help in controlling operations in a timely manner. Much of the information needed for operations is already being generated, or is easily pinpointed, but would be more useful if it were accessible from an on-line system.
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Christopher Reinemann
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