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Chapter 5Student: ___________________________________________________________________________1.In a recent survey of 1,000 personnel directors in the United States, the top characteristic identified for ideal management was: A. the ability to work well with others on-on-one.B. the ability to give public speeches.C. training in technical skills.D. an outgoing personality.2.Which of the following is NOT a trait of an unpleasant co-worker? 3.Which of the following is NOT a trait of an unpleasant co-worker? 4.The term "emotional intelligence" refers to 5.Which of the following best describes the role of emotional intelligence in determining outstanding job performance? A. Emotional intelligence has no impact on job performanceB. Emotional intelligence has less impact on job performance than cognitive IQ does.C. Emotional intelligence and cognitive IQ have about the same impact on job performance.D. Emotional intelligence has more impact on job performance than cognitive IQ does.6.All of the following are true about workplace dignity EXCEPT 7.A positive organizational climate 8.The principal factor in shaping a communication climate is the