Chapter 4 - Ethics Guide Discussion Questions

Chapter 4 - Ethics Guide Discussion Questions - problems...

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Ashley Whittaker “Churn and Burn” Ethics Guide: pgs. 75a-75b, Questions 5-6 Due: 2/29/08 5. I believe that software products are always going to ship with known problems, especially with today’s rapidly changing technology. I think that these companies should publish some kind of notice on their products to let consumers know that there might be complications, but at the same time, I think most consumers do know that there’s always going to be some sort of issue with any software they buy. Also, for example, with Windows Vista, there still are compatibility issues, but this is why the companies create patches, which are updates to the software that fixes the glitches in the software. The companies put a liabilities terms and conditions window up on their program that the consumer has to agree to before downloading it, and this is what keeps them from getting into any legal troubles. 6. The vendor does have an ethical responsibility to let the consumer know about unknown
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Unformatted text preview: problems once they find out about them, and I think that most of the time, they do. Also, as I said in the first question, the companies do have an ethical responsibility to fix these problems they find out about, and they do. They are called patches, and most programs today connect to the internet website once in a while to check for updates or fixes to the software. I do not believe that it would be ethical for a vendor to require the consumer to pay for an upgrade that fixes an existing problem in the program they already paid for. If its an upgrade just to update the version, then yes, they should pay. However, if its an upgrade to fix a problem that is the vendors fault, the upgrade should be free. The consumer bought this product and paid for it already, and the only thing being changed is the original version, fixing some glitches in it. It is not the responsibility of the consumer to pay for the vendors mistake....
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