Unformatted text preview: problems once they find out about them, and I think that most of the time, they do. Also, as I said in the first question, the companies do have an ethical responsibility to fix these problems they find out about, and they do. They are called patches, and most programs today connect to the internet website once in a while to check for updates or fixes to the software. I do not believe that it would be ethical for a vendor to require the consumer to pay for an upgrade that fixes an existing problem in the program they already paid for. If it’s an upgrade just to update the version, then yes, they should pay. However, if it’s an upgrade to fix a problem that is the vendor’s fault, the upgrade should be free. The consumer bought this product and paid for it already, and the only thing being changed is the original version, fixing some glitches in it. It is not the responsibility of the consumer to pay for the vendor’s mistake....
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This note was uploaded on 04/27/2008 for the course BA 350 taught by Professor Jain during the Spring '08 term at Worcester.
- Spring '08