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CrisismanagementUnit4 - Discussion Organizational learning...

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Discussion: Organizational learning is basically the process of identifying and solving problems within an organization to either provide solutions to future issues or even to improve processes for managing them (Crandall, Parnell, & Spillan, 2013). While organizational learning is generally done at the end of a crisis to determine what went wrong and how the management process can be improved, it can be implemented throughout each area of the basic framework for improvement. In other words, organizational learning should always take place for an organization to learn from their mistakes. Learning from other’s mistakes and successes is exactly where I would start if I wanted to improve workplace safety to prevent workplace shootings. Since our organization has never experienced this type of workplace violence, we will have to rely heavily on studying the external landscape to find out what has worked and not worked for others. During the landscape survey, we will need to find out if there are any vulnerabilities within our own organization, such as unsecured entries and exits, or even angry or disgruntled employees (Gray, 2013). Along those same lines, we have to look externally at the neighborhood and community we are operating in as well. During the strategic planning stage, we can view how our current crisis management plan can be adjusted to include workplace shooter safety as part of our employee training. Are there external training programs that we can take advantage of (Crandall et al., 2013)? Is our training plan basic and well planned out so that employees can follow safety procedures in a way that is second nature? We must ensure that the plan not only addresses how to prevent violence in the workplace, but covers a solid plan for if the precautions fail (Gray, 2013). Once again, we will have to look at other organizations and how they handled the crisis for the actual crises stage. Did the organization respond well as a cohesive group and communicate the crises well (Crandall et al., 2013)? Do we have own resources in in place to effectively deal with a workplace shooting should it occur, and do we have a crisis communication plan in place? Finally, in the organizational learning stage, we can decide if the post crisis methods that others used are effective, and determine if there are any other organizations that may have dealt with similar issues in a more effective manner. We can adjust those to fit our organization’s needs, and gather feedback from employees on areas that may need improvement (Crandall et al, 2013). The plan may need adjusted as time passes based on changes in the internal and external landscape. Once again, it is important that organizational learning be done in all stages of the framework for thorough improvement.
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