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Unformatted text preview: References Simola, S. K. (2005). Organizational crisis management: Overview and opportunities. Consulting Psychology Journal: Practice and Research, 57 (3), 180-192. doi:10.1037/1065-9218.104.22.168 Pauly, J. J., & Hutchison, L. L. (2005). Moral fables of public relations practice: The tylenol and exxon valdez cases. Journal of Mass Media Ethics, 20 (4), 231-249. Retrieved from www.csa.com Thompson, W. (2004). The edge of time: Restoring case histories to temporal contexts. Australian Journal of Communication, 31 (3), 77-91. Retrieved from www.csa.com Saunders, M. D. (2004). Patterns of conflict preceding a crisis: A case study analysis. In D. P. Millar, & R. L. Heath (Eds.), Responding to crisis: A rhetorical approach to crisis communication (pp. 139-148). Mahwah, NJ: Lawrence Erlbaum Associates. Retrieved from www.csa.com Dodds, D., & Swiniarski, D. (1994). The first 120 minutes: A guide to crisis management in education Retrieved from No Berg, D. M. (., & Robb, S. (1992). Crisis management and the "paradigm case." . Hillsdale, NJ, England: Lawrence Erlbaum Associates, Inc. Retrieved from www.csa.com Schultz, M. C., & Schultz, J. T. (1990). Corporate strategy in crisis management: Johnson & johnson and tylenol. In E. J. Perkins ed (Ed.), Essays in economic and business history: Selected papers from the economic and business history society, 1989.volume 8 (pp. 164-172). Editorial assistance by Brenda Johnson Los Angeles: University of Southern California, History Department, for the Economic and Business Historical Society. Retrieved from www.csa.com Benson, J. A. (1988). Crisis revisited: An analysis of strategies used by tylenol in the second tampering Benson, J....
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This note was uploaded on 04/25/2008 for the course CO 449 taught by Professor Fishman during the Spring '08 term at BC.
- Spring '08