Lost Property Policy andProceduresVersion 1.0
VersionFilenameAuthor0.1G:\Corporate Governance Shared\Draft Policies\Lost Property\Lost PropertyPolicy v1.0.docJulie PollockPage 2 of 8Table of ContentsPage1. Introduction32. Definition of Lost Property33. Finding and reporting lost property34. Returning Lost Property55. Retention Periods for Lost Property56. Unclaimed Lost Property67. Appendix 1: Lost Property Item Found form78. Appendix 2: Lost Property Item Lost Form8Document HistoryVersionDateAmendmentName/Group0.122 May 2010Document CreatedJulie Pollock0.222 May 2010Document ReviewedPhil Robinson0.329 May 2010Feedback incorporated andDraft Rewritten Sections 3.1and 3.7 introduced.Julie Pollock0.316 June 2010Submitted to JackieReynolds for commentPhil Robinson0.430 July 2010Document reviewedJackie Reynolds0.519 August2010Updated version circulated toAudit; legal; SMT forcommentJackie Reynolds0.62 SeptemberIncorporating feedbackJackie Reynolds1.06 SeptemberReleased to Audit CommitteeJackie Reynolds15 SeptemberApprovedAudit Committee
VersionFilenameAuthor0.1G:\Corporate Governance Shared\Draft Policies\Lost Property\Lost PropertyPolicy v1.0.docJulie PollockPage 3 of 81.030 SeptemberApprovedJoint Comittee
VersionFilenameAuthor0.1G:\Corporate Governance Shared\Draft Policies\Lost Property\Lost PropertyPolicy v1.0.docJulie PollockPage 4 of 81.Introduction1.1This Policy has been prepared to provide guidance to staff on the procedures tomanage and control lost property in an open, fair and documented way, therebyprotecting the interests of both employees and visitors.1.2As visitor attractions, TWAM venues by their nature have to deal with highvolumes of lost and found items. TWAM has a responsibility to provide safecustody of money and other personal property handed in by staff, visitors orpublic found on the premises or grounds. Any such items or objects, found onTWAM premises, or within the grounds of TWAM premises, regardless of value,are considered lost property and should be dealt with as detailed below2.Definition of Lost Property2.1‘Lost property’ is a broad term used to identify items that do not belong to TWAMand have been left (accidentally or otherwise) in our venues. ‘Lost property’ doesnot refer to items left in the care of staff at a venue for the duration of a visitor’sstay, for example a pushchair or an item of large luggage.2.2‘Lost property’ also relates to an item which has been reported lost in one of ourvenues but has not been found by or handed in to staff there.2.3For the purposes of this policy lost property is separated into threeclassifications:(a) Perishable items.(b) Low value, non-perishable items.(c) Valuable items.2.4If a member of staff is unsure about the value of an item (and therefore whichprocessing method to follow), advice should be sought from the duty key holder.
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Term
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Julie Pollock
