study_unit_4 scl - STUDY UNIT 4 COMMUNICATION SKILLS 20...

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STUDY UNIT 4 – COMMUNICATION SKILLS 20 MARKS 4.3 Non-verbal communication 4.3.1 What is non-verbal communication? People communicate with each other through the spoken word (sounds) that have specific meanings. While you are talking with your mouth, your body; for example, your attitude, your face and your clothes also send out their own messages. This ‘‘language’’ you speak without words is called non-verbal communication. 4.3.2 The importance of non-verbal communication for a lawyer Non-verbal communication can make or break a lawyer. You should use non-verbal communication to give credibility to your appearance in court while arguing a matter. In other words, your body language, attitude, clothes, and so on can help you on your route to success, or it can be the reason for your failure as a lawyer. Research has shown that 35% of your message is communicated verbally, while 65% of the message is transmitted through non-verbal communication. Verbal communication usually transfers information or facts, while non-verbal communication transfers feelings, emotions and attitude. 4.3.3 Examples of non-verbal communication Clothes: We live in Africa where it can be extremely hot. No one expects men to wear a suit or women to wear stockings every day. But remember the legal world is a professional world. You need to dress professionally. People expect their advocate or attorney to look like an advocate or attorney. Dress for success! Attorneys, who have to wear a gown in court, should be dressed neatly under the gown. If you are an advocate you should wear only black and white under your gown and bib. Body language: Your body language must complement your professionalism. Act with confidence. Never lie on your backside during a consultation or interview neither in court. Sit up straight. Do not chew bubble gum! In court, stand up straight; pull your shoulders back so that you create a dynamic look. If you stand with your hands behind your back, the message is that you think you are better than the rest. If your hands are on your hips, you are aggressive. If you fold your arms in front of you, it signals that you are on the defense and are closing in. Eye contact: Look the judge or magistrate in the eye when you make your submissions. Do not fidget with papers while speaking — be prepared! Look the accused or a witness in the eye when you ask them questions. Show respect to everyone. Up to 87% of all information is conveyed through the eyes, only 9% is conveyed through the ears and 4% through the rest of the senses Facial expressions: As we already indicated, 65% of what you are saying is transmitted through non-verbal communication. Be careful what your face tells about your feelings. Do not make the right sounds but look bored. Use your face to your advantage.
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  • Fall '15
  • Non-verbal communication, attorney

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