Ch 11 - employees could easily get distracted with other...

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Ch 11: Communication and Information Technology ID: 6566634016 Case Application 1) The major communication barrier was that video conferencing was making it hard for the “suits” and the “geeks” to translate each other’s jargon. Other barriers that may have existed were the use of feedback, because employees and managers couldn’t look at body language as clues to feedback, and listening actively because when the message is being placed the other
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Unformatted text preview: employees could easily get distracted with other things going on in the room. 2) The major change to overcome these barriers would be to switch back to video conferencing. However if the company wanted to make smaller changes then they would need to have the managers ask employees to formally recite the messages back, and establish a common language that all employees could understand this could be established through wikis within the company....
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This note was uploaded on 04/27/2008 for the course MGMT 340 taught by Professor Thompson during the Spring '07 term at Ill. Chicago.

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