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BSBINM601 Manage knowledge and information

BSBINM601 Manage knowledge and information - BSBINM601...

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BSBINM601 Manage knowledge and information ASSESSMENT 1 Obtain information on business issues Student Name: Nam hoang yen nguyen Student ID No: s076091 Group Student Name: (other member of Group) Trainer/Assessor Name: Term and Year: 2016 Course: BSB60215 Advanced Diploma of Business Unit Code and Name: BSBINM601 Manage knowledge and information 1A Review staff and customer feedback and business performance data of CoffeeVille case study When is performance data reviewed? How often? Overall performance data review is undertaken within 12 months to 18 months in percentage from 2014 to 2016 relatively. Financial assessment is calculated monthly for expenses and incomes. Does the business have a formal review process? The business has recorded essential events that happens amongst the four stores as well as reviewing on internal and external factors that influence on the business’s profit. Identify variances to locate potential issues or problems As we can see, the external factors have an impact on changing of business should be functioning including of utility, water and electricity expenses. These issues need to be addressed immediately to reduce the costs. Beside that, prices increase as well as menu got changed are also affecting the sales. The business needs to look at how the customer’s
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