CHANGE MANAGEMENT CHAPTER 1.ppt - CHANGE MANAGEMENT CHAPTER...

CHANGE MANAGEMENT
CHAPTER 1
CHAPTER 1

INDIVIDUAL CHANGE
This Session will:

How learning models of learning can help
understand individual change

The behavioural approach to change

The cognitive approach to change

The psychodynamic approach to change

The humanistic psychology approach to change

Personality and change

Managing change in self and others

INDIVIDUAL CHANGE
Definition of change management:

It is a structured approach to transitioning
individuals, teams, and organizations from a current
state to a desired state.

Important and inspiring change management
quotes
1. The more things change, the more they remain
..insane
2. Change your thought and you will change the whole
world
3. Progress in a nice word. But change is its motivator
and change has its enemies

INDIVIDUAL CHANGE
Learning and change management:

Learning and change management are inseparable

Change talks about doing things differently

However in order for one to do things differently, one
must be knowledgeable

When people keep on doing the same thing without
adjusting to external changes, performance is likely
to decrease irrespective of how well you are
executing required activities

This result in what is called the learning dip


Conscious and Unconscious competence
and Incompetence


Conscious and Unconscious competence
and Incompetence

INDIVIDUAL CHANGE

APPROACHES TO INDIVIDUAL CHANGE
APPROACHES TO INDIVIDUAL CHANGE

There are four approaches to individual change which
are:
1.Behavioural
2.Cognitive
3.Psychodynamic
4.Humanistic psychology

APPROACHES TO INDIVIDUAL CHANGE
APPROACHES TO INDIVIDUAL CHANGE
1.Behavioural Approach to change

This approach talks about how human behaviour may
be changed through rewards and punishment
Actions Positive Negative
Addition Positive
reinforcement
Punishment
Subtraction
Extinction - remove
something in order
to decrease
behaviour
Negative
Reinforcement-
taking something
negative away
in order to
increase
response

APPROACHES TO INDIVIDUAL CHANGE
APPROACHES TO INDIVIDUAL CHANGE

Reinforcement strategies

The following reinforcement strategies may be initiated
in order to change behaviour:
1.Financial reinforcement e.g bonuses, prizes etc
2.Non-financial reinforcement- e.g coaching an
employee on how to change behaviour
3.Social reinforcement- By working with other people,
human beings can change their behaviour

APPROACHES TO INDIVIDUAL CHANGE
Planned behaviour steps
1.Identification of behaviours that impact performance
2.Measurement of those behaviours- How much are the
behaviours in use?
3.A functional analysis of the behaviour- identification of
the component parts that make up each behaviour
4.The generation of a strategy intervention- what
rewards or punishment should be applied
5.An evaluation of the effectiveness of the intervention
strategy