Course Hero Logo

The_ITSM_Lens_Getting_Started_Understanding_the_ITIL_Language.pdf

Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in search results, to enrich docs, and more. This preview shows page 1 - 3 out of 5 pages.

Getting StartedUnderstanding the ITIL LanguageThis is a publication of The ITSM Lens, official blog of SunViewSoftware. To learn more about The ITSM Lens, and SunView Software,go toblog.sunviewsoftware.com.ContentsDo You Speak ITIL?..............................................2About The ITSM Lens and SunView Software.....235 ITIL Terms You Should Know..........................3
Getting Started:Understanding the ITIL Language2 |P a g e| The ITSM Lens ||blog.sunviewsoftware.com|Do You Speak ITIL?Engrained within any successful IT organization is an ability to understand unique languages. This can range fromspecific programming syntax and logic to generally accepted jargon that would only be familiar within a specificteam. However, even with a predisposition to find order in what outside observers see as chaos, IT professionalscan have a tendency to reject the introduction of new language, or terminology. In an odd way, this rejection ofthe new runs counter to the very foundation that has made IT the single, most relied upon asset within anorganization.Taking a step back and looking at this rejection objectively, we can start to understand that much of this isrooted in previous attempts at change being incomplete, or haphazard. Often IT team members are presentedwith buzzwords aimed at driving a new initiative that is making the current blog and media circuits. Forindividuals that derive success through a scientific and direct approach to solving issues, they can quickly spotthe rouse, build barriers, and establish a front against the initiative.Here at The ITSM Lens, we want to see projects succeed, especially for teams looking to implement the bestpractices found in ITIL. We also want teams to be onboard, and have tools, not marketing hype. Thus, we havecreated a custom guide to the core language of ITIL. Written specifically with IT teams in mind, we have takenwhat can be hundreds of definitions, and culled it into a core group of thirty-five key terms. We have thendefined each term using real world application and understanding that can be used in anything from an ITService Management initiative to general IT training for the modern IT organization.In contrast to simply picking key words that will work well in a meeting, we have focused our list on terms thatwill have an impact and application in common processes. Important to keep in mind is the fact that while muchof what is contained in this list is easy to understand, it is very much its own language, and as such will take timeto bring your team up to speed. Change is good for teams though, and while it may prove challenging at first.The rewards are well worth the temporary difficulties you might experience.About The ITSM Lens and SunView SoftwareThe ITSM Lens is the official blog of SunView Software - a leading provider of IT service management softwarethat enables companies to better track, manage, and control IT services across the enterprise. Based on the ITILbest practices framework, ChangeGear allows companies to gain greater visibility into their IT infrastructure,increase security, eliminate system downtime, reduce operational costs, and ensure regulatory compliance.

Upload your study docs or become a

Course Hero member to access this document

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 5 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
Fall
Professor
N/A
Tags
Information technology management, Configuration management, Baseline, ITIL Language

Newly uploaded documents

Show More

Newly uploaded documents

Show More

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture