Jesse's study guide test 3 - Final Test MGMT Chapter 9 Communication Process o Communication Sharing of information between two or more people to

Jesse's study guide test 3 - Final Test MGMT Chapter 9...

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Final Test MGMT Chapter 9 Communication Process o Communication Sharing of information between two or more people to achieve a common understanding about an object or situation. Successful when received and understood the right way o Process Encoding A sender translates the information he or she wishes to send in a message. Communication Medium Manner In which the message is conveyed o Text, e-mail, phone Decoding Receiver perceives a sent message and interprets its meaning. Feedback Receiver encodes the message received and sends it or response back to the original sender. Referred to as two-way communication Interpersonal Communication o Direct verbal or nonverbal interaction between two or more active participants Formal vs. Informal Communication o Formal Follows the formal structure of the organization and entails organizationally sanctioned information Drawback is it can be slow o Informal Involves spontaneous interaction between two or more people outside the formal organization structure. Ex. Peers at coffee break Can be important source Reach more members Build solidarity and friendship Drawback Rumors and gossip o Rumors Unsubstantiated information of universal interest Avoid Provide honest workplace o Gossip Information that is presumed to be factual and is communicated in private or intimate settings
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Personal lives Avoid Question evaluation Communication Media o Richness Amount of information a medium can convey Requires Availability of feedback Use of multiple cues Use of effective language The extent to which the communication has personal focus Face-face is the richest Richest to least richest Face-to-face Telephone Electronic Personal written text Formal written text Formal numerical text Requires trade-off of richness or medium and cost of using it Pick medium based on organizational norms Nonverbal Communication o Nonverbal Takes place without spoken or written language Such as communication through facial expressions and body language 3 categories Body language o Facial expression o Arms, hands Paralanguage o Tone, pitch, silence Gestures o Signs used to convey message 60-90% of communication is nonverbal Leaky behavior Behavior we can’t control Provides information about attitudes or emotions Useful form of feedback Reveal whether a person is lying Lying nonverbal cues Subtle shifts in pitch or tone Long pauses Mannerisms Fleeting smiles Barriers to effective communication
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o Organizational Barriers Information Overload Reasons o Face high level of uncertainty of change so they obtain more to reduce uncertainty o Task complexity o Technology development Try to escape situation Prioritize information Forwarding Frenzies o Due to electronics How to deal o
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