Ch5 Safety Security_StudyGuide - HMD 395- 03 Chapter 5 -...

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HMD 395- 03 1 Chapter 5 - Safety and Security Systems Part II - Fire safety systems 1. Safety Programs -- Why do we have them? Ethical issues: we are responsible for everyone’s safety and security on property. Ethical issues can be demanding—example drug issues, etc. in kitchens. Market demands: safety of concern. Motel security triggered by movies. Hotel industry now pays more attention to customer safety. Risks not accepted at property that customers would often accept at home. Liability issues: someone gets hurt, company can get sued. People can be personal liable for not providing reasonable care. Risk Management: Risk management is insurance. Good security plan in place can reduce insurance costs. Operator must make effort to reduce amount of trouble on property. YOU are responsible for the safety of: Yourself Your employees Your guests Elements of a good security/safety program: Physical devices: central lock control, surveillance equipment, motion sensors, fire & life safety equipment. Devices may provide delay to intrusion (door lock), may alert us to problem (fire sensor)—early alert. Procedures: who has access to what data/areas? Part of security/safety department.
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HMD 395- 03 2 Chapter 5 - Safety and Security Systems Personnel: make sure people are where they are supposed to be, and not where they are not supposed to be. Be sure everybody has a role in the case of an emergency. 2. How do building design and maintenance affect safety? (Accidents that happen because of the building design/materials, not because of bad people committing crimes…) Slipperiness of surfaces: kitchen titles have non slip surfaces--- would not put this type of finish in a hotel lobby (not attractive). If have marble in hotel lobby, need to find way to keep people from slipping on it. Bathrooms are slippery. Maintain marble properly and finish. Slip and fall is a big hazard = lots of insurance claims. Opening sizes: people dive out of windows. Worst case for property is when it is not an adult going out the window (ie Eric Clapton’s son). Mark hazardous/dangers/risks. Make sure windows have guards on them. a Marking windows: Mark windows so birds and people do not fly through windows. If have dim lighting, excess glass, it is important to properly place signs. Changes in elevation – steps: if it’s dim guest might not see. Guests are not familiar with properties. Lighting: make sure it is positioned properly, both up and down when needed. People in unfamiliar surroundings need good lighting. Railings, banisters: sometimes railings are too low. Could be openings below for toldler/kid—need to be sure that railings are
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HMD 395- 03 3 Chapter 5 - Safety and Security Systems constructed properly to reduce risks. If not mounted properly, could fall off, etc.
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Ch5 Safety Security_StudyGuide - HMD 395- 03 Chapter 5 -...

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