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NBA_515_conflict_Presentation

NBA_515_conflict_Presentation - • Avoids spiraling...

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NBA 515 Assertive Interaction
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Conflict Management Styles Compromising –  expedient, middle ground Competing –  win/lose solutions   Accommodating –  self-sacrifice, yielding Avoiding –  withdrawing or postponing Collaborating –  win/win, focused on underlying  issues
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Conflict Styles TKI GRID Competing Avoiding Compromising Collaborating Accommodating Cooperativeness Assertiveness
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Advantages to Collaborating In Cooperative / Team reward settings Focus on information and underlying issues Ensures insight and deep analysis Allows synthesis of diverse viewpoints – breadth Push to higher standard increases likelihood of reaching  “best” solution
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Advantages to Collaborating In Competitive / Solo reward settings
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Unformatted text preview: • Avoids spiraling escalation / confrontation • Avoids impasse • Increases likelihood agreement will be stable • Extends relationship & future positive interactions • Optimal solutions increase benefits to all parties Becoming More Collaborative • Cooperative • Focus on a superordinate goal • Understand underlying issues and interests • Ask lots of questions to understand WHY • Listen • Assertive • Don’t compromise your opinions just to reach an agreement • Use facts, evidence & logic to back up your claims • Use information (from listening and questioning above) to draw conclusions and find insights • Link your conclusions to the superordinate goal...
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  • Spring '08
  • HOSTETLER,MICHAEL
  • Psychological manipulation, Conflict Management Styles, underlying issues, Increases likelihood agreement, Solo reward settings

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NBA_515_conflict_Presentation - • Avoids spiraling...

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