NBA_515_conflict_Presentation - Avoids spiraling escalation...

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NBA 515 Assertive Interaction
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Conflict Management Styles Compromising –  expedient, middle ground Competing –  win/lose solutions   Accommodating –  self-sacrifice, yielding Avoiding –  withdrawing or postponing Collaborating –  win/win, focused on underlying  issues
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Conflict Styles TKI GRID Competing Avoiding Compromising Collaborating Accommodating Cooperativeness Assertiveness
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Advantages to Collaborating In Cooperative / Team reward settings Focus on information and underlying issues Ensures insight and deep analysis Allows synthesis of diverse viewpoints – breadth Push to higher standard increases likelihood of reaching  “best” solution
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Advantages to Collaborating In Competitive / Solo reward settings
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Unformatted text preview: Avoids spiraling escalation / confrontation Avoids impasse Increases likelihood agreement will be stable Extends relationship & future positive interactions Optimal solutions increase benefits to all parties Becoming More Collaborative Cooperative Focus on a superordinate goal Understand underlying issues and interests Ask lots of questions to understand WHY Listen Assertive Dont compromise your opinions just to reach an agreement Use facts, evidence & logic to back up your claims Use information (from listening and questioning above) to draw conclusions and find insights Link your conclusions to the superordinate goal...
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This note was uploaded on 02/20/2009 for the course NBA 5150 taught by Professor Hostetler,michael during the Spring '08 term at Cornell University (Engineering School).

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NBA_515_conflict_Presentation - Avoids spiraling escalation...

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