real man exam 3-1 - Chapter 14 Organizational behavior:...

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Chapter 14 Organizational behavior: study of how human behavior affects org performance o Goal is to explain, predict, and control behavior o Dual focus: individual and group behaviors o Important employee behaviors: employee productivity, absenteeism, turnover, job satisfaction, org citizenship behavior(not apart of job) Attitudes: evaluative statements concerning objects, people, or events o Cognitive: beliefs, opinions, knowledge, or info held by a person o Affective: emotional/feeling part of attitude o Behavioral: intention to behave in a certain way o Importance: warn of potential behavioral problems, influence employee behavior Job related attitudes o Job involvement: degree to which person identifies with his/her job o Organizational commitment: identifies with org and wants to remain in o Perceived org support: commitment of org to employee Consistency: people seek consistency among beliefs and attitudes, or among attitudes o If inconsistency arises then people alter attitudes, behaviors, or rationalize inconsistency Behaviors easiest to change, feelings hardest changing attitudes start with changing behavior Cognitive Dissonance o Assumes attitudes drive behaviors, dissonance created by inconsistency, dissonance is uncomfortable thus people try to reduce it o Factors influencing desire to reduce dissonance: ability to control situation, rewards for dissonance vs social pressures to change, and importance of attitude/behavior o Will reduce dissonance unless mangers identify source of dissonance or reward it Self Perception Theory o Assumes behaviors drive attitudes, attitudes developed to justify behavior, more likely when attitudes are vague, ambiguous, or undeveloped o When attitudes more defined, they tend to drive behavior MBTI see cheat sheet Big Five Model see cheat sheet Other Personality Insights o Locus of Control: external belief in luck or chance, internal you control destiny o Machiavellanism: the ends justify the means o Self Esteem: degree to which people like or dislike themselves o Self Monitoring: adjust behavior to situational factors o Risk Taking: willingness to take risks, maximized when aligned with specific demands Emotions: intense feelings directed at specific objects o Felt: actual emotions, Displayed emotions required in a given context o Emotional Intelligence: influence a person’s ability to cope with demands and pressures Perception: how individuals give meaning to their environment by organizing/interpreting their sensory impressions o Influenced by the perceiver’s characteristics (biases, expectations, interests), the target (distinctiveness, contrast, similarity) and the situation (place, time, etc) Attribution Theory o Tendency to judge observed behavior based on meaning we attribute to behavior and internally or externally caused behaviors o Behaviors determined by distinctiveness (different in different situations), consensus (similar to others in same
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real man exam 3-1 - Chapter 14 Organizational behavior:...

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