cheatsheet3 - Chapter 14 5 Employee Behaviors to explain...

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Chapter 14 5 Employee Behaviors to explain/ predict/influence: Employee Productivity : (don’t focus on this in work) performance measure of efficiency/effectiveness Absenteeism : the failure to report to work Turnover : withdrawal from an organization Organizational Citizenship Behavior - going above and beyond job requirements ATTITUDES: 3 Components Cognitive component : the beliefs, opinions, knowledge, information held by a person- know it’s a bad situation so you don’t plan on being happy Affective component : the emotional/feeling part of attitude- grouchy attitude Behavior component : the intention to behave in a certain way- don’t smile b/c you’re unhappy 3 work related Attitudes: Job involvements, organizational commitment, perceived organizational support- do you feel the org. cares about you Job satisfaction- if employees are satisfied w/ their jobs they will work harder; orgs w/ higher satisfaction have highr productivity Attitudes and Consistency: *People seek C in two ways: among their attitudes and b/w their attitudes and behaviors *If an inconsistency arises, people: Alter attitudes, alter their behavior, develop a rationalization Personality Tests: MBTI : 1. Social Interaction: Extrovert or Introvert 2. Preference for gathering data: Sensing or Intuitive 3. Decision-making: Feeling or Thinking 4. Style of making decisions: Perceptive or Judgmental Big 5 Model : Extraversion - degree to which someone is sociable Agreeableness - degree to which someone is good-natured Conscientiousness - degree to which someone is responsible Emotional Stability - degree to which someone is calm, emotional, tense, etc. Openness to experience - degree to which someone is imaginative and intellectual 5 More Personality Traits : Locus of control - either internal or external: people believe that they control their own destiny or believe their lives are controlled by outside force Machiavellianism - high in this = pragmatic, maintains emotional distance and believes that ends can justify means Self-Esteem - the degree to which people like/dislike themselves Self Monitoring - individuals ability to adjust his behavior to external situational factors incl. Impression Management- attempt to control the impression others take from them Risk Taking - willingness of people to take chances Emotions and Emotional Intelligence: Emotions impact everyone differently including at work, depending on job, etc. Emotional Intelligence : the ability to notice and manage emotional cues and information by 5 dimensions: self-awareness, -management, -motivation, empathy & social skills Perception: we behave according to our perceptions, so when we develop perception we can learn how people operate differently Attribution Theory: Tendency to judge observed behavior- based on meaning we attribute to behavior; internally caused behavior under your control externally caused behavior due to outside factors, not your fault Fundamental Attribution Error - underestimate influence of external
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This note was uploaded on 04/29/2008 for the course MAN 320F taught by Professor Passovoy during the Spring '08 term at University of Texas.

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cheatsheet3 - Chapter 14 5 Employee Behaviors to explain...

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