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Unformatted text preview: SELF-TEST SOLUTIONS Note to Instructors: The following are suggested answers to the Self-Test questions found at the end of the chapter in the text. Multiple Choice 1. C 6. C 2. D 7. A 3. A 8. C 4. B 9. B 5. A 10. A True-False 11. F 16. T 12. F 17. T 13. F 18. F 14. T 19. T 15. T 20. F Short Response 21. Why is channel richness a useful concept for mangers? Answer: Channel richness is a useful concept for managers because it describes the capacity of a communication channel to convey and move information. For example, if a manager wants to convey basic and routine information to a lot of people, a lean channel such as the electronic bulletin or written memorandum may be sufficient. However, if the manager needs to convey a complicated message and one that may involve some uncertainty, a richer channel such as the face-to-face meeting may be necessary. Simply put, the choice of channel may have a lot of impact on the effectiveness of a communication attempt. 22. What place do informal communication channels have in organizations today? Answer: Informal communication channels are very important in today’s organizations. The modern workplace places great emphasis on cross-functional relationships and communication. It places great emphasis on employee involvement and participation in decision making. All this requires that people know and talk with one another, often across departmental lines. Progressive organizations make it easy for people to interact and meet outside of formal work assignments and relationships. When people know one another, they can more easily and frequently communicate with one another. 23. Why are communications between lower and higher organizational levels sometimes filtered? Answer: Status effects can interfere with the effectiveness of communication between lower and high levels in an organization. Lower level members are concerned about how the higher level will respond, especially if the information being communicated is negative or unfavourable. In such cases, a tendency exists to filter or modify the information to make it as attractive as possible to the recipient. The result is that high-level decision makers in organizations sometimes act on inaccurate or incomplete information. Although their intentions are good, they just aren’t getting good information from their subordinates. 24. Is there a gender difference in communication styles? Answer: There may be a gender difference in communication styles. Some research suggests that the socialization of women makes them more sensitive to others, whereas men are socialized to be more aggressive and individualistic. The impact on communication styles may be that women are more inclined to behave in ways that make them perceived as interested in others, willing to communicate with others, and willing to...
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This note was uploaded on 02/20/2009 for the course BUSM 2220 taught by Professor Noel during the Spring '09 term at Langara.
- Spring '09