Chapter 2 - PART I IT in the Organization 1. Information...

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PART I IT in the Organization 1. Information Technology in the Digital Economy 2. Information Technologies: Concepts and Management 3. Strategic Information Systems for Competitive Advantage ± 47 CHAPTER 2 Information Technologies: Concepts and Management Building an E-Business at FedEx Corporation 2.1 Information Systems: Concepts and Definitions 2.2 Classification and Evolution of Information Systems 2.3 Transaction Processing versus Functional Information Systems 2.4 How IT Supports Various Types of Organizational Activities 2.5 How IT Supports Supply Chain and CRM Operations 2.6 Information Systems, Infrastructure, and Architecture 2.7 Web-Based Systems 2.8 New Computing Environments 2.9 Managing Information Resources Minicases: (1) Maybelline / (2) JCPenney Appendix 2.1 Build-To-Order Production LEARNING OBJECTIVES After studying this chapter, you will be able to: ± Describe various information systems and their evolution, and categorize specific systems you observe. ² Describe and contrast transaction processing and functional information systems. ³ Identify the major internal support systems and relate them to managerial functions. ´ Describe the support IT provides along the sup- ply chain, including CRM. µ Discuss information infrastructure and archi- tecture. Compare client/server architecture, mainframe- based legacy systems, and P2P architecture and comment on their differences. · Describe the major types of Web-based informa- tion systems and understand their functionalities. ¸ Describe new computing environments. ¹ Describe how information resources are managed and what are the roles of the ISD and end users.
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48 BUILDING AN E-BUSINESS AT FEDEX CORPORATION FedEx Corporation was founded in 1973 by entrepreneur Fred Smith. Today, with a fully integrated physical and virtual infrastructure, FedEx’s business model supports 24–48 hour delivery to anywhere in the world. FedEx operates one of the world’s busiest data-processing centers, handling over 100 million in- formation requests per day from more than 3,000 databases and more than 500,000 archive files. It operates one of the largest real-time, online client/server networks in the world. The core competencies of FedEx are now in express transportation and in e-solutions. THE PROBLEM/OPPORTUNITY Initially, FedEx grew out of pressures from mounting inflation and global com- petition. These pressures gave rise to greater demands on businesses to expedite deliveries at a low cost and to improve customer services. FedEx didn’t have a business problem per se but, rather, has endeavored to stay ahead of the com- petition by looking ahead at every stage for opportunities to meet customers’ needs for fast, reliable, and affordable overnight deliveries. Lately, the Internet has provided an inexpensive and accessible platform upon which FedEx has seen further opportunities to expand its business scope, both geographically and in terms of service offerings. FedEx is attempting to fulfill two of its major goals simultaneously: 100 percent customer service and 0 percent downtime.
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This note was uploaded on 02/22/2009 for the course CET 3323C taught by Professor Miller during the Spring '09 term at University of Central Florida.

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Chapter 2 - PART I IT in the Organization 1. Information...

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