ch.5notes - Ch 5 Effective Listening The Importance of...

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Ch. 5 Effective Listening The Importance of Listening Listening is an ongoing interpersonal activity that requires lifelong training It’s essential to our relationships with others, especially at work- employees rank listening as the most important skill on the job It’s important to note that not everyone has the physical ability to hear- American Sign Language- many rely on another communication system to create and share symbols. ASL is the third most popular language in the U.S. after English and Spanish. ASL is seen as a natural communication method for visual learners who aren’t hearing-impaired, making it commonplace in many schools across the country. Hear Today: The Hearing Process Hearing occurs when a sound wave hits an eardrum, the result vibrations or stimuli are sent to the brain Hearing - the physical process of letting in audible stimuli without focusing on the stimuli Listen Up: The Listening Process People often take listening for granted as a comm skill in interpersonal relationships. Unlike hearing, listening is a learned communication skill. People often have a difficult time describing what being an effective listener is, but people seem to know when another person is not listening. Listening - the dynamic transactional process of receiving, recalling, rating, and responding to stimuli and/or messages from another. Listening is dynamic because it is an active and ongoing way of demonstrating that you are involved in an interpersonal encounter. There are four more concepts associated with the definition of listening: 1. Receiving o Receiving - the verbal and nonverbal acknowledgement of communication. o We are selective in our reception and screen those messages that are least relevant to us. o Mindful - paying close attention to surrounding stimuli o Mindless -not paying attention to surrounding stimuli o To improve your ability to receive messages effectively: Eliminate unnecessary noises and physical barriers to listening. Try not to interrupt the reception of a message. 2. Recalling o Recalling- understanding a message, storing it for future encounters, and remembering it later. o When recalling a convo, we don’t recall it word-for-word; we remember a personal version (or essence) of what occurred. o Recall is immediate, short-term, or long-term. o To improve your ability to later recall the message: 1
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Ch. 5 Effective Listening Repeat information. Use mnemonic devices- memory-aiding, include abbreviations because abbreviations are easier to remember than longer titles. Visualize items as you listen to them.
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ch.5notes - Ch 5 Effective Listening The Importance of...

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