ch.7notes - Ch 7 Communicating Nonverbally Introduction We...

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Ch. 7 – Communicating Nonverbally Introduction We all communicate without saying a word. 65% of overall message meaning is conveyed nonverbally. 93% of emotional meaning is conveyed nonverbally. Using nonverbal behaviors, we draw conclusions about others as they draw conclusions about us. Nonverbal behavior greatly influences our perceptions, conversations, and relationships. Nonverbal communication- all behaviors, other than spoken words, that communicate messages and have shared meaning between people. Three parameters in this definition: 1) Electronic communication is not included in this definition. 2) When it is noted that there is “shared meaning,” this is saying that a national culture agrees on how to construe a behavior. 3) Verbal and nonverbal communication work together to create meaning. We must be able to encode & decode nonverbal messages Interaction Adaptation Theory- individuals simultaneously adapt their communication behavior to the communication behavior of others- the better we are able to adapt, the better we are able to understand the meaning of a message. Principles of Nonverbal Communication Nonverbal Communication is Often Ambiguous o Can mean different things to different people- leads to misunderstandings. o Many factors influence the meaning of nonverbal behaviors: shared fields of experience, current surroundings, culture Nonverbal Communication Regulates Conversation o It manages the ebb and flow of conversations. o Nonverbal regulators allow speakers to enter, exit, or maintain the conversation. o Who talks when and to whom- Turn-Taking- based on nonverbal communication o We are often unconscious of our nonverbal cues. Nonverbal Communication is More Believable than Verbal Communication o People believe nonverbal messages over verbal messages. o One’s nonverbal behavior can influence one more than what is said. Nonverbal Communication May Conflict with Verbal Communication o Although nonverbal and verbal communication frequently operate interdependently, sometimes our nonverbal messages are not congruent with our verbal messages- Mixed Message- one has to choose whether which to believe o Children rely on the words of a message more than the nonverbal behaviors. o Adults who encounter mixed messages pay the most attention to nonverbal messages and neglect much of what is being said. Nonverbal Communication Codes Visual-Auditory Codes Kinesics o Kinesics - body comm- study of body motion and how it is used to communicate. o Several different gesture types: 1
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Ch. 7 – Communicating Nonverbally Delivery Gestures - signal shared understanding between communicators: nodding your head Citing Gestures - acknowledge another’s feedback: raising your hand Seeking Gestures - request agreement or clarification from the speaker: shrugging- “I don’t understand what you’re saying” Turn Gestures - indicate that another person can speak or are used to request the conversation floor: pointing at someone o Posture is generally a result of how tense or relaxed we are.
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