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Unformatted text preview: S.W.O.T ANALYSIS Lowe's Customer Service:-Benchmark for customer service in home improvement industry through maintenance, signage, and display upgrades-Concentrating on services for installations in over 40 different products . Self-Checkout:-Lowe's has self-checkout aisles in over 400 stores and plans to have 250 more implemented in stores within the year. Home Depot Market share : #1 Home improvement retailer #2 to Wal-Mart in overall retail-2150 stores-45,000 types of products-Largest garden-selling distributor International Markets:-61 stores in Mexico, 155 in Canada, 12 stores in china from acquisition of The Home Way nearly double the annual sales of Lowe's. While Lowe's recently opened their first store in Canada to enter the international market in July 2 S.W.O.T ANALYSIS Home Depot Poor Customer Service:-Concentration on volume and market saturation take away from specificities of more customer service....
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This homework help was uploaded on 02/24/2009 for the course AEM 323 taught by Professor As during the Spring '09 term at Cornell University (Engineering School).
- Spring '09